Do your store associates know how to cross sell effectively? How well trained is your floor staff when it comes to managing conflict resolution? If you don't know, you're losing customers and money right now.

Whether you're hiring Gen Xers, Generation Y, or Baby Boomers, you need to have a system which will support your best people so they can assume additional responsibilities or learn new skills. Of the managerial practices most often cited as having a positive influence on an employee's decision to stay, being given the opportunity to learn and grow comes in well ahead of the pack.

This Learning Module focuses on the best practices from leading companies in many industries. Using both the Learning Module and the ideas presented in the online Action Planner, your managers are given immediately actionable advice, proven ideas, checklists, and real-time action steps.

The Development & Retention Planner aids your managers in building learning paths and career ladders, and in providing training opportunities for all your staff. Plans are based on the needs of the entire organization, and your employee's personal and professional goals and motivators.