Despite the shake-up in the dot.com retailing revolution, customers have become accustomed to a new way of buying. Their expectations have changed, not only because of the level of personalized service available from Click and Mortar retailers, but because of the vast choices available to them.

With over $140 billion in combined revenue expected from all retail customers by the end of 2003, the key to ensuring your operation is able to retain its share of customers is your employees. If they are well trained, motivated, and satisfied, then your customers will be satisfied too. But, your employee base is also changing, and managers must have the tools to effectively deal with a cross-generational and multi-cultural workforce. The better equipped your managers are to hire, integrate, develop, and retain top performers, the better your customer service levels, sales, and profitability will be.

The self-paced Learning Modules outlined above are designed to be used by managers at all levels to plan and execute focused employee development within their specific area of responsibility. The Learning Modules are quickly absorbed and the online Action Planners provide managers with an easy-to-use tool to establish, update, and monitor employee progress.

The end result: Better equipped managers, highly trained employees, and ultimately, more satisfied customers.